Telemarketing: Automobile Warranty
Lucre, a service provider in Michigan, provided me with some valuable information. They could not give me the name of the telemarketing agency that owns the phone numbers, however, they did confirm that two agencies each owned three (3) of the six (6) phone numbers that are calling from Michigan.
Telemarketing Agency A
(517) 931-2107: (11/13/2008) Determined the end marketer for this phone call was Automotive Warranty Solutions.
(616) 980-2687: (11/18/2008) Call terminated.
(231) 732-2960: (10/28/2008) Call terminated. Google results show the number led to Saferide Warranty, Inc. for one telemarketing victim.
Telemarketing Agency B
(269) 768-2397: (11/17/2008)
(616) 980-2687: (11/15/2008)
(269) 768-2399: (11/6/2008)
Automotive Warranty Solutions
The following is a call log from the 11/13/2008 phone call placed to an unnamed party from Telemarketing Agency A.
Recording: “this is the third and final notice that the factory warranty on your car is about to expire…Press one to…” Did not identify name, contact information, etc..
I pressed one (1) and was transferred to a representative who took down my name and vehicle information. He then transferred me to Mr. Carlos Dean. Mr. Dean was going to get more information from me so that he could get the best warranty for me. He proceeded to tell me about the cost of the policy and said it would be $495 now and then a monthly payment of 139.17 for 18 months. He said that the warranty would be for 4 years or 100,000 miles. He told me I could pay by credit/debit card or electronic check. I then told him that I was uncomfortable giving my credit card information out over the phone/Internet, and he stopped me and said that he understands my fear of identity theft, etc… but that his company was backed by the Better Business Bureau and was FCC certified, etc… he then told me that the call was being recorded so that there was a record and all my information would be secure. This was the first time I was made aware that the call was being recorded. I then asked him about the electronic check. He told me I just give him my routing number and my account number and then void out that check. He said, for my records I could make the check out to “Automotive Warranty Solutions”. This was the first time I was informed of who was actually calling me. I proceeded to ask for an address where I could send the check and he told me that I could not mail in the check and I would have to pay by the aforementioned methods or I would not be able to get the warranty. I told him I did not have my car or checkbook with me and then asked for a number that I could call back when I get off of work. He did not easily give up that phone number. After some persuasion, he provided me with a phone number at which I could reach him. I told him I would call back before 6.
During my conversation with Mr. Dean, he did not notify me that I was being recorded until approximately 5 minutes into the phone call.
Called From: 5179312107
Call Back:18003765688
Rep: Carlos Dean
Ext: 1678
Research provided the following information:
Owner: Ralph Mancuso
Address: 6501 Congress Ave., Suite 140, Boca Raton
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Thanks for post. Nice to see such good ideas.